Privacy Policy

This Privacy Policy outlines how Alloya Store ("Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our services, make a purchase on alloya.shop, or communicate with us regarding the Site (collectively referred to as "Services"). The terms "you" and "your" refer to any user of our Services, including customers, website visitors, or any other individuals whose personal information is collected under this policy.

Please review this Privacy Policy carefully. By accessing or using any of our Services, you consent to the collection, use, and sharing of your information as described in this policy. If you do not agree with any part of this Privacy Policy, please refrain from using our Services.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal obligations, or for operational reasons. Updates will be posted on the Site with the revised "Last Updated" date.

Collection and Use of Your Personal Information

We collect personal information from various sources depending on how you interact with our Services. This information may be used for communication, improving our Services, fulfilling legal obligations, enforcing our terms, or protecting our users and platform.

Types of Personal Information We Collect

  1. Information You Provide Directly:
    • Contact Details: Name, address, phone number, email.
    • Order Details: Billing/shipping addresses, payment confirmation.
    • Account Information: Username, password, security questions.
    • Customer Support: Information shared in communications with us.
  2. Note: Some features require specific information. Choosing not to provide it may limit your access to certain functionalities.
  3. Information Collected Automatically:
    • Usage Data: Includes device details, browser type, IP address, and interactions with the Site.
    • Cookies: Used to enhance user experience and gather analytics.
  4. Information from Third Parties:
    • Vendors and Service Providers: For payment processing, shipping, and analytics (e.g., Shopify).
    • Advertising Partners: For targeted marketing.
    • Tracking Technologies: Includes pixels, cookies, and web beacons for improved services and advertising.

How We Use Your Information

  • To Provide Services: Processing orders, creating accounts, shipping products, and managing returns.
  • For Marketing and Advertising: Sending promotional content and tailored ads.
  • For Security: Preventing fraud and ensuring account safety.
  • To Improve Services: Enhancing functionality based on usage data.

Cookies and Tracking Technologies

We use cookies to improve the user experience and analyze website interactions. You can manage your cookie preferences via browser settings. However, disabling cookies may impact functionality.

For more details, refer to Shopify’s cookie policy: Shopify Cookie Policy.

Disclosure of Personal Information

We may share your personal information with:

  • Vendors and Service Providers: For payment processing, fulfillment, customer support, etc.
  • Business Partners: For joint marketing efforts.
  • Affiliates: Within our corporate group.
  • Legal Obligations: To comply with regulations or enforce agreements.

We will not disclose sensitive personal information without your explicit consent.

User-Generated Content

Content you share publicly (e.g., reviews) is accessible to others. Exercise caution when sharing personal details in public areas of the Services.

Third-Party Links

Our Site may contain links to third-party platforms. We are not responsible for their privacy practices. Review their policies before sharing any information.

Children’s Data

Our Services are not directed toward children. We do not knowingly collect data from individuals under 16. If you believe we have collected such data, contact us to request its deletion.

Security and Retention

While we implement security measures, no system is completely secure. Personal information is retained as needed to fulfill our obligations or resolve disputes.

Your Rights

Depending on your location, you may have rights such as:

  • Access: Request details about the personal information we hold.
  • Deletion: Request data removal.
  • Correction: Update inaccurate information.
  • Portability: Obtain and transfer your data.
  • Restriction of Processing: Limit how your data is processed.
  • Withdraw Consent: Revoke consent where applicable.
  • Lodge Complaints: File complaints with local data protection authorities.

To exercise these rights, contact us using the details below.

Contact Information

For questions or concerns about this Privacy Policy, email us at inami.digital@gmail.com or write to us at:
Karachi, 75800, Pakistan